TERMS, RETURNS & REFUND POLICY

Effective Date: August 2026
Version: 1.0

1. Introduction

Welcome to Lymar Kiddies.

This Terms, Returns & Refund Policy sets out the terms governing purchases made through the Lymar Kiddies website, platform, social-commerce channels, and other authorized sales channels.

By placing an order with , you confirm that you have read, understood, and agreed to these terms.

Before placing an order on Lymar Kiddies, please be very sure of the items) you want. Also be sure of your kids perfect size, as items paid for might be too late to be changed.

All information regarding our products are always stated in our captions. Hence, we would be right to deny returns or exchange if you don't read them.

Kindly note that Lymar kiddies world does not issue return or exchange, except the cases when the error is on our part.

In the effect of damages, defect or delivery error in your order kindly notify us within 24 hours and we would arrange for the item to be picked up from you and the additional delivery cost would be on us.

We however consider exchange at times only on sizing issues for shoes/clothes.

Exchange must be requested after 24 hours of receiving the shoes/clothes.

Please also Note that in the event that at a time a sizing exchange is requested and granted and the size requested for isn't available, customers are allowed to pick another item within the same category and price.

For example, a set of dress can only be exchanged for another set of dress not sneakers or any other fashion items available.

Customers are fully responsible for delivery charges for exchange and items to be exchange are first sent to us for physical evaluation and confirmation is in exact condition it was sent to the customer.

Our products are carefully selected, inspected, packaged, and prepared for delivery. Customers are therefore encouraged to carefully review product descriptions, images, sizes, colours, specifications, and other available information before completing an order.

2. Order Placement

Customers are responsible for ensuring that all information supplied when placing an order is accurate.

This includes:

• Full name.

• Telephone number.

• Delivery address.

• Email address, where applicable.

• Product selection.

• Size.

• Colour.

• Quantity.

• Other applicable product specifications.

Lymar Kiddies will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by the customer.

3. Order Confirmation

An order is considered successfully placed once payment has been successfully received and the order has been confirmed by Lymar Kiddies.

Lymar Kiddies reserves the right to cancel or decline an order in exceptional circumstances, including:

• Product unavailability.

• Pricing or listing errors.

• Suspected fraudulent activity.

• Payment issues.

• Circumstances beyond our reasonable control.

Where Lymar Kiddies cancels an order before fulfilment, any applicable payment resolution will be handled in accordance with the circumstances of the transaction and applicable law.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, prices, and other information displayed on our platform are accurate.

However, customers acknowledge that:

• Actual colours may vary slightly depending on the customer's screen or device.

• Minor differences in appearance may occur between product photographs and the physical product.

• Product packaging may occasionally differ from photographs.

• Measurements and sizing information should be reviewed carefully before purchase.

Customers should contact Lymar Kiddies before purchasing if they require clarification about a product.

5. No Returns After Delivery

All sales are final.

Due to the nature of our products and our quality-control and hygiene standards, Lymar Kiddies does not accept product returns after an order has been delivered to the customer.

Customers are therefore expected to carefully confirm their:

• Product choice.

• Size.

• Colour.

• Quantity.

• Product specifications.

• Delivery information

before completing their purchase.

Once the product has been successfully delivered, the customer cannot request a return simply because they have changed their mind, selected the wrong size or colour, no longer require the product, or otherwise reconsidered the purchase.

6. No Refund Policy

Lymar Kiddies does not provide refunds for completed purchases.

Once an order has been successfully paid for and delivered, the transaction is considered final and the payment is non-refundable, except where Lymar Kiddies is legally required to provide a remedy or where Lymar Kiddies expressly determines otherwise.

Refund requests based solely on:

• Change of mind.

• Wrong size selected by the customer.

• Wrong colour selected by the customer.

• Customer no longer wanting the product.

• Personal preference.

• Failure to review product information before purchase.

• Failure to provide correct delivery information.

will generally not be accepted.

7. Damaged, Incorrect or Defective Products

Although Lymar Kiddies operates a no-return and no-refund policy, we are committed to ensuring that customers receive the products they ordered in acceptable condition.

If a customer receives a product that is:

• Significantly damaged before or during delivery;

• Materially different from the product ordered; or

• Demonstrably defective at the time of delivery,

the customer should contact Lymar Kiddies within 24 hours of delivery with evidence of the issue.

The customer may be required to provide:

• Order number.

• Clear photographs of the product.

• Photographs of the packaging.

• Video evidence where appropriate.

• Description of the issue.

• Any other information reasonably required to investigate the complaint.

Lymar Kiddies will review the matter and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, correction, store credit, or another remedy determined by Lymar Kiddies and permitted by applicable law.

This process does not create a general right to return products.

8. Delivery Inspection

Customers are encouraged to inspect their order immediately upon delivery.

Where possible, customers should verify:

• Product received.

• Quantity.

• Size.

• Colour.

• Visible condition.

• Packaging condition.

If there is an obvious issue with the order, customers should notify the delivery personnel where applicable and contact Lymar Kiddies immediately.

Acceptance of delivery does not prevent a customer from reporting a genuine concealed defect or material fulfilment error within the applicable reporting period.

9. Incorrect Customer Information

Customers are responsible for providing accurate delivery information.

Lymar Kiddies will not be responsible for failed or delayed delivery resulting from:

• Incorrect address.

• Incorrect telephone number.

• Incomplete address.

• Customer being unavailable to receive the order.

• Failure to respond to delivery attempts.

• Customer refusing delivery.

Additional delivery charges may apply where a second delivery attempt is required because of customer-provided information or circumstances attributable to the customer.

10. Delivery Delays

Lymar Kiddies works with delivery partners to ensure orders are delivered within the estimated delivery period.

However, delivery times may be affected by:

• Traffic.

• Weather.

• Public holidays.

• Logistics disruptions.

• Incorrect customer information.

• Security situations.

• Operational challenges.

• Events beyond our reasonable control.

Estimated delivery times are therefore not absolute guarantees unless expressly stated otherwise.

11. Order Cancellation Before Delivery

Customers who wish to cancel an order should contact Lymar Kiddies as soon as possible.

Cancellation requests may not be accepted once an order has entered processing, packaging, dispatch, or delivery.

Where an order is cancelled before fulfilment, Lymar Kiddies will determine the applicable resolution based on the status of the order, payment method, and applicable law.

Once an order has been delivered, it cannot be cancelled, returned, or refunded under this policy.

12. Exchanges

Lymar Kiddies generally does not offer exchanges after delivery.

Customers should therefore carefully confirm their preferred product, size, colour, and quantity before completing an order.

An exchange or replacement may only be considered where Lymar Kiddies determines that the product delivered was materially incorrect, defective, or damaged and where the circumstances qualify under Section 7 of this policy.

13. Promotional Items and Discounts

Products purchased during promotions, clearance sales, special offers, or discounted campaigns remain subject to this policy.

Unless expressly stated otherwise, promotional purchases are also final sale and non-refundable.

14. Payment Issues

A successful payment does not automatically guarantee immediate order fulfilment where an order is affected by product availability, fraud checks, technical errors, or other exceptional circumstances.

Where a payment has been successfully processed but Lymar Kiddies is unable to fulfil the order, the customer will be contacted regarding the appropriate resolution.

15. Fraudulent Transactions

Lymar Kiddies reserves the right to investigate transactions suspected of involving:

• Fraud.

• Unauthorized payment methods.

• Stolen payment information.

• False customer information.

• Abuse of promotions.

• Other suspicious activity.

Orders may be delayed, cancelled, or withheld while an investigation is conducted.

Where appropriate, information may be provided to payment providers, financial institutions, law-enforcement authorities, or other relevant parties.

16. Customer Responsibility

Customers are responsible for reviewing product information before purchase and ensuring that the selected product meets their needs.

By purchasing from Lymar Kiddies, the customer acknowledges that they have had the opportunity to review the available product information and ask questions before completing the transaction.

17. Limitation of Liability

To the extent permitted by applicable law, Lymar Kiddies shall not be responsible for losses arising from:

• Incorrect information supplied by the customer.

• Customer selection errors.

• Delays caused by third-party delivery providers.

• Events outside Lymar Kiddies' reasonable control.

• Improper use or handling of products after delivery.

• Failure to follow product care or usage instructions.

Nothing in this policy is intended to exclude or limit liability that cannot legally be excluded or limited.

18. Consumer Rights

Nothing in this policy is intended to remove or restrict any mandatory rights or remedies that a customer may have under applicable consumer-protection laws.

Where applicable law requires Lymar Kiddies to provide a remedy for a defective, unsafe, misrepresented, or otherwise non-compliant product, those legal requirements will prevail over any conflicting provision of this policy.

19. Policy Abuse

Lymar Kiddies reserves the right to investigate customers who repeatedly make questionable claims, abuse replacement processes, provide fraudulent evidence, or otherwise attempt to circumvent this policy.

Where appropriate, Lymar Kiddies may restrict or refuse future transactions, subject to applicable law.

20. Changes to This Policy

Lymar Kiddies may update this Terms, Returns & Refund Policy from time to time.

Updates may be made to reflect:

• Changes in our business operations.

• Changes in products or services.

• Changes in applicable law.

• Changes in payment or delivery processes.

• Improvements to customer experience.

The updated version will become effective when published on the Lymar Kiddies platform unless otherwise stated.

21. Contact Us

If you have a question concerning an order, product, delivery, damaged item, or this policy, please contact Lymar Kiddies through our official customer-support channels.

When contacting us regarding an order, please provide your order number and relevant supporting information to enable us to assist you efficiently.

22. Acceptance of Terms

By placing an order through Lymar Kiddies, the customer confirms that they have read, understood, and accepted these Terms, Returns & Refund Policy.

All sales are final. Lymar Kiddies does not accept returns or provide refunds after delivery, subject always to any mandatory rights or remedies required by applicable law.

© 2026 Lymar Kiddies. All Rights Reserved.